One complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage. With Apple Business Essentials, your small business can easily manage every iPhone, iPad, Mac, and Apple TV — every step of the way.
Expert-led deployment and guidance designed for businesses seeking a simplified and efficient Apple experience with minimal ongoing support.
Enhanced support to optimize your Apple environment. Provides expert assistance across key applications, structured guidance, and dedicated engagement to ensure smooth day-to-day operations.
Comprehensive support to drive continuous Apple excellence. Around-the-clock assistance, proactive incident management, and strategic advisory services tailored for dynamic and complex business environments
Operating System – macOS, iOS, iPadOS
Remote Management Software – Jamf Pro
EDR – Jamf Protect
Support Hours
12 / 5
24/ 7
Elevate
Platform SSO
Jamf Connect
Applications provisioning
Patching
10
One-Time configuration
25
25 apps
Technical Contacts
Management Contatcs
Number of Support Locations
3
1
1
6
2
Multiple
Help desk-level support (submitted via telephone, web, email)
Enterprise -level support (submitted via telephone, web, email)
50
1
Support and Management
On-going Support
Support Hours
50
12/5
24/7
One-Time
Quarterly
4 Hours
4 Hours
Issue Acknowledgement Time
High Priority
Medium Priority
Low Priority
3 Hours
12 Hours
24 3 Hours
1 Hour
2 Hours
8 Hours
16 Hours
20 Minutes
1 Hours
4 Hours
8 Hours
One scheduled review
Technical Analysis Vist (upto 2 days)
Regular, proactive on‑site visits, training sessions, and strategic business reviews
Customer Success Management
Quarterly Review
Monthly Review
Personalized
Dedicated
Basic deployment report
Enhanced performance analytics and incident status reports (web‑based)
Advanced, customizable dashboards with comprehensive reporting and enterprise‑grade analytics
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